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FAQs

How are the items made?
All items are made through the process of Additive Manufacturing, also known as 3D printing.
 
What is 3D Printing? Why are there lines in my product?
3D printing is the process of turning a digital file into three dimensional physical object. In this addictive process, layers of material are laid down successively until a completed object is formed. This process creates visible striation lines (or layer lines).

Who creates the designs?
Every design, with the exception of customer logos, is created by the owner and all rights are reserved to Ascend Designz.  

© 2017 Ascend Designz.  All rights reserved

​What are your shipping fees?
We offer a wide varied of shipping options so shipping fees will vary.
 
How quickly does my order ship out?
Since all items are handmade by the owner, it may take up to 2 weeks days before orders are ready for shipment. We strive to ship orders out faster than that time frame though. Please add 3 more business days for production of all customized orders. 
 
Do you ship internationally?
Unfortunately, not yet. We hope to offer international shipping soon. 

Do you accept returns?
Items can be returned within 7 days of receiving the item. Custom orders are non-refundable. Shipping costs are non-refundable and all return shipping cost must be paid for by the buyer.

Can I place a custom order?
Of course! Because every item is made by us, any item can be customized. Either send us an email or fill out a request a and we'll try to make it happen.
 
Do you wholesale?
No we do not wholesale but we do take "small batch orders". "Small batch orders" are 24 items. 

How can I contact someone with questions about my order?
Please send an email to us at Ascenddesignz@gmail.com with any questions you may have.